Many people recognize the importance of listening skills in training and communication (and if you don’t, listen up) – but what actually goes into it? In this webinar, CarriersEdge CEO Jane Jazrawy looks at the nuts and bolts of listening skills for trainers and how instructors can get so much more out of their students by developing those skills.
This discussion will include:
What goes into building a listening skill toolkit
Recognizing verbal and non-verbal cues across different communication channels
How listening skills can make or break the trainer/student relationship